Privacy Policy

Last updated: March 6, 2026

Welcome to Hailuo AI. This Privacy Policy explains what data we collect, how we use it, and how we protect it.

1. Information We Collect

• Account Data: Email, login identifiers, and basic profile information.
• Usage Data: Prompts, generation activity, and product interaction logs.
• Billing Data: Payment-related records handled through payment providers.
• Technical Data: Device, browser, and diagnostics information for reliability and security.

2. How We Use Information

We use data to:

• Provide and improve AI video generation services.
• Process billing and manage credits/subscriptions.
• Maintain platform security, abuse prevention, and fraud detection.
• Respond to support requests and operational notifications.

3. Data Sharing

We may share limited data with trusted service providers (for hosting, analytics, authentication, and payments) to operate the service.

4. Data Retention

We retain data only as long as necessary for service operation, legal compliance, and security purposes.

5. Security

We implement reasonable technical and organizational safeguards to protect user data.

6. Your Rights

Depending on your region, you may have rights to access, correct, or delete certain personal data.

7. International Processing

Your data may be processed in regions where our providers operate, subject to applicable legal safeguards.

8. Policy Updates

We may update this Policy. Continued use of the service after updates means you accept the revised Policy.

9. Contact

For privacy questions, contact support@hailuoai.cc.